With Voice ID, we can verify you by the sound of your voice. Similar to a fingerprint, Voice ID uses your unique voiceprint to verify you – so it’s fast and secure.

Voice ID is a security feature that verifies your identity by the sound of your voice when you call our customer service center, assisting in our providing fast and secure access to your account. Similar to a fingerprint, your voiceprint is unique to you and created from more than 100 different physical and behavioral characteristics such as pitch, accent, the shape of your mouth, and the vocal tract.

Once your voiceprint is created, the next time you call, we can use your voice to quickly verify it’s you and possibly reduce the need to answer additional security questions.

There is no action you need to take; when you call into our customer service center we will create your unique voiceprint during the course of the call.

Your voiceprint is stored securely by Bank of the West, and only works for verification of your identity within our system. Voice ID is a verification tool that will help protect you and your account. We do not share your voiceprint with other financial institutions.

In general, Voice ID will still work if you are suffering from a common cold, illness, or slight changes in your voice. In more severe instances, we will verify your identity using alternative methods.

There may be instances, such as when there is too much noise in the background for us to make a positive verification using Voice ID, or additional verification is needed based on the sensitivity of your request. Our specialists may ask you security questions to protect you and your accounts.