Frauds & Scams are an attempt to get your funds or ID

Social engineering is malicious act to gain access to your personal information

Social Engineering is the act of manipulating people into performing actions or divulging confidential information, rather than by breaking into a website or using technical cracking techniques. Social Engineering may be perpetrated via phone, email or even in person to gain customer account information.

Bank fraud & scams

Spoof websites/Phishing

What is it?

Through the use of fraudulent techniques, internet thieves attempt to "phish" for confidential information. They attempt to steal your information by means of "pop-ups" or emails with internet links to deceive you into disclosing sensitive information (such as account numbers, your Social Security Number, or online banking credentials).

Often the email appears to be from a trusted source, like your bank, and directs you to a "spoof" website that closely resembles the real website that asks you to give sensitive information or even asks you to call a phone number and provide account information.


What you should look out for:


  • Unsolicited requests for personal or business information. Bank of the West will never send you emails with embedded links or pop-up windows that ask for confidential information, such as your account numbers, Social Security Number, ATM or debit card number or PIN

  • Urgent appeals. Claiming your account may be closed if you fail to respond with your personal or business information. Bank of the West will never ask you to verify information in this way

  • Messages about system and security updates. Claiming the bank needs to confirm important information due to upgrades. The message may state that you must update your information online. Bank of the West will not ask you to verify information in this way

  • Offers that sound too good to be true. You may be asked to fill out a short customer service survey in exchange for money being credited to your account. You are then asked to provide your account information. Bank of the West will not conduct a survey in this way, and these are often scams

  • Typos and other errors. Be on the lookout for grammatical errors, awkward writing and poor visual design

Contact us to report

Fraud or suspicious activity
1-800-488-2265
TTY 1-800-659-5495

Lost or stolen credit cards
1-800-996-2638

Suspicious Bank of the West emails
abuse@bankofthewest.com