Learn more about fraud and arm yourself with the knowledge to stay safe online

Protect Your Credit and Identity

Identity theft is the #1 complaint to the Federal Trade Commission

The best defense against fraud is you. Learn more about fraud and arm yourself with the knowledge to stay safe online. Bank of the West is pleased to provide you with information from industry leaders and links to valuable resources to help you understand the risks and how to protect yourself.

Fraud and identity theft can be very disruptive. If we identify potential fraudulent activity, our Fraud team will contact you to resolve the issue.

What is identity theft?

Identity theft occurs when someone illegally obtains your personal information (i.e. Social Security Number, bank account number, address, etc.) and uses it to open new credit cards or bank accounts, make unauthorized purchases, conduct unauthorized activity, change account contact information or to conduct other criminal activity.

Such activity can cause financial loss and damage to your credit, which can lead to a lengthy resolution process.

How does it happen?

Criminals continue to find new ways to steal and obtain your personal information with online and offline methods, such as:

  • Steal wallets, purses, and mobile phones
  • Access and intercept mail via U.S. Postal Service
  • Access and intercept emails
  • Rummage through garbage
  • Make phone calls to scam you out of your personal information by impersonating financial institutions, the IRS, law enforcement, prize administrators, etc. For more information visit Scams
  • Phishing/SmiShing/Vishing, sending you a fake email, text (SMS) or phone call, asking you to provide or enter your personal information. For more information visit Phishing/SmiShing/Vishing

Contact us to report

Fraud or suspicious activity
1-800-488-2265
TTY 1-800-659-5495

Lost or stolen credit cards
1-800-996-2638

Suspicious Bank of the West emails
abuse@bankofthewest.com