The best defense against fraud is you. Learn more about fraud and arm yourself with the knowledge to stay safe online.

Contact Us

Call Us

Report fraud or suspicious activity
1-800-488-2265
Report a lost or stolen credit card
1-800-996-2638

PERSONAL BANK ACCOUNT, CREDIT CARD AND DEBIT CARD SECURITY TIPS

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Protect Your Bank Account

  • Monitor your account online at least once a week or more frequently and review your account details and transaction history for suspicious activity.
  • Sign up for online statements and shut off paper statements.
  • Set up Account Alerts - Sign up to receive alert messages via Online Banking, your email account or via SMS text.
  • Simply login to our online banking account and go your Account Alerts page to set up your alert preferences.
  • Review your account statements carefully and report any unauthorized charges immediately.
  • Do not write or print your Social Security number or your driver's license number on checks.
  • Store new and cancelled checks in a secure location accessible only to trusted persons.
  • Shred old checks, receipts, account statements, and documents that contain sensitive information.
  • Do not carry your checkbook with you unless it's necessary.

Use ATMs Safely

  • Be aware of people and your surroundings. If you observe suspicious persons or circumstances, do not use the ATM at that time, come back later or use an ATM elsewhere.
  • After completing a withdrawal, secure your card and cash immediately before exiting the ATM area. Count your cash later in the safety of your locked car or at home.
  • Shield the ATM keypad with your hand or body while entering your PIN.
  • Report all crimes immediately to the ATM operator or local law enforcement.

Credit Card and Debit Card Security Tips

  • Never lend your ATM/Debit/Credit Card to anyone.
  • Never let anyone watch you enter your PIN at an ATM or Point of Sale terminal.
  • Memorize your passwords and PIN numbers and change them regularly.
  • Avoid using obvious or easily obtainable information as your passwords or PIN numbers, and never write them down anywhere or reveal them to anyone.
  • Don't trust a site just because it claims to be secure. Before using the site, check out the security/encryption software it uses. Obtain a physical address rather than a post office box and a telephone number, and call the seller to see if the telephone number is correct and working.
  • Check out the Better Business Bureau from the seller's area.
  • Be cautious when dealing with individuals/companies from outside your immediate area or locale.
  • Do not send your card number through email or SMS text as it is typically not secure.
  • Do not give out your card number over the phone unless you initiated the call.
  • Review your statements to verify that they properly reflect the amounts you have authorized. Also watch for multiple charges.
  • Keep a list of your card account numbers and telephone numbers to call if your cards are lost or stolen. Make sure the information is stored in a secure place.
  • If you receive a replacement card, activate it properly and destroy your old card.
  • Safe-keep or securely dispose of your transaction receipts.

REPORT FRAUD OR IDENTITY THEFT >

Report Fraud, Identity Theft or Suspicious Activity

If you believe you are the victim of fraud or identity theft, call Bank of the West immediately at 1-800-488-2265.

To report a lost or stolen credit card, call us at 1-800-996-2638.

If you've received a suspicious email, let us know by emailing us at:
abuse@bankofthewest.com

Need more information on what to do in case of fraud?

Report Fraud or Identity Theft >

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