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Reporting Potential Misconduct or Wrongdoing
To report potential misconduct or wrongdoing at the Bank, you may access the Integrity Hotline by contacting Whistleblower Security, an independent third party vendor, through:
- Vendor website: https://www.integritycounts.ca/org/bankofthewest.
- Phone: 1-866-921-6714.
- Email: firstname.lastname@example.org
- Mail: Whistleblower Security, Inc.
Post Office Box 41880, West Vancouver, BC V7T 4S4
Please know that the Bank takes your reports very seriously and does not engage in retaliation against anyone who has escalated a concern.
You may have heard about recent short message service (SMS) phishing, or “smishing” campaigns that use banking information to target victims. Smishing is a form of criminal activity using social engineering techniques and text messages. The text messages appear to originate from banks and have stated unauthorized activity was detected, a statement is available, or a debit/credit card was suspended. In order to avoid suspension victims will be requested to enter personal information by accessing a provided link, which is fraudulent. This activity makes consumers think their financial accounts may be compromised, and therefore follow the fake URL or call a fraudulent phone number even if they suspect it is a scam.
At Bank of the West the safety and security of your assets is our highest priority; we will never contact you via text message to request this type of information.
For more information about SMiShing, please visit our blog.
Learn about the different types of fraud, the current trends and techniques criminals are using, and ways you can help avoid becoming a victim of fraud.
Learn more about our set of security tools, designed to provide an additional layer of protection to your online transactions.