Security & Privacy Center

In addition to providing award winning financial products, services and personalized customer service, we are committed to your privacy and security.

Our privacy and security section was developed to help you understand what Bank of the West does to protect you against fraud and keep your personal information safe. We have also provided tips and tools to help you stay informed of what you can do to protect yourself and your family against identity theft and scams.

Your privacy and security are at the forefront of what we do at Bank of the West.

Protect yourself from Coronavirus Scams

Coronavirus is in the news and unfortunately scammers are taking advantage of its visibility and the fear surrounding it. They're setting up websites, selling bogus products, using fake emails, texts, and social media posts as a ruse to take your money and get your personal information.

If you are contacted by an unknown person or organization by telephone or email or you receive a social media request asking for personal information, please protect yourself, your accounts and your identity. Do not provide any personal information.

If you think you may have been a victim, immediately call the Bank of the West Contact Center at (800) 488-2265 (TTY 1-800-659-5495).

Read more from the Federal Trade Commission.

Contact us to report:

Fraud or suspicious activity
TTY 1-800-659-5495

Lost or stolen credit cards

Suspicious Bank of the West emails
Contact Abuse

How we protect you

Online Guarantee
We're committed to keeping your information secure and confidential.
Learn more

How you can protect yourself

Fraud Center
Learn about the most common types of online and email scams and how to protect yourself.
Learn more

Threat Watch
Get the latest news and information on security threats and how to protect yourself.
Fraud prevention blog

Protect your business

Small Business and Commercial Protection
Protect your business by making fraud prevention a priority.
Learn more

Phishing scams on the rise

Do you know what to look for in a phishing email?
As phishing is becoming more sophisticated, it is important for you to take a few moments to become familiar with what phishing is and what to look for to keep your information safe. Bank of the West does not request personal information by emails or text messaging. Do not respond to any such messages and report them to

Learn more

Additional resources

Report matters of suspected Bank of the West misconduct to Integrity Hotline.

Download the Tax refund information form (PDF).

Paycheck Checkup! IRS urges taxpayers to check withholding now. Learn more

Are You Prepared for the Next Emergency? Learn more about the disaster preparedness plan.

Helping your kids protect their identities online. Learn More

Helpful Reminders in Light of Recent Cyber Events

Consumer fraud is on the rise

Please be aware: The videos you are about to view are not operated by Bank of the West. By clicking on the video, information as required by YouTube will be conveyed to The privacy and security policies of may differ from those practiced by Bank of the West. (YouTube Policies & Safety)

Browse video library

IRS Imposter Scams

Five Ways to Help Protect Your Identity

Contact us to report

Fraud or suspicious activity
TTY 1-800-659-5495

Lost or stolen credit cards

Suspicious Bank of the West emails