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Online Privacy - Commercial Security Center

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Last Updated: February 2015

Bank of the West and its subsidiaries BancWest Investment Services and BW Insurance Agencies (sometimes, "we," "our," or "us") are committed to safeguarding the privacy and security of your information on our online or mobile web sites and mobile applications ("Sites"). To protect your information online, we have security measures in place to help keep your online and mobile sessions and transactions confidential and secure.


If you do not bank online with us, we do not collect, capture, or retain personally identifiable information when you are just browsing our online products and services. As a visitor to our Sites, the web server automatically recognizes only:

  • Network or device related information such as your internet provider. We do not track personal information like your email address.
  • Aggregate information on which pages you visit, but no specific information on pages visited by an individual. The aggregate information we collect (for instance, how many "hits" on a particular Web page) is used for internal review to improve the content of our Sites, and is then discarded.


A cookie is a piece of data sent from a web site that is stored in your browser. The cookie lets the web site or mobile app recognize if the computer or mobile device has been there before and what security requirements and browser preferences the computer or mobile device requires. Cookies are commonly used on web sites and do not harm your system. To provide better service and a more effective web site and mobile app, we use cookies as part of our interaction with your browser.


In our efforts to deliver relevant digital advertising to you, we utilize cookies and related technology to evaluate our Sites and to track digital advertising performance. We may engage third party ad service providers to conduct these activities on our behalf. We may use the behavioral information from the third party ad service providers, such as web pages visited and key words searched, to help us determine which of our ads may appeal to the user of the computer or mobile device. Any information collected about behavior and ad performance is anonymous. By using our Sites, you acknowledge and agree that anonymous information may be collected.


Any behavioral information collected is anonymous and therefore our Sites do not process or respond to "do not track" signals or other similar web browser mechanisms which enable users to indicate an opt-out preference regarding the collection of personally identifiable information.


Ensuring the security of your personal information is a top priority for us. When you log in to the Bank's Online and Mobile Service (using our apps or mobile browser), WebDirect, or any of our online services, your login information is protected by SSL (Secure Sockets Layer) encryption, a security protocol that helps to ensure the data sent over the Internet between your computer and us remains confidential.


We provide additional security for your financial information by the mandatory use of a user name and password to access account information. It is important that your password is kept confidential. Your password should be unique and difficult to guess and ideally should have both lowercase and uppercase letters and also numbers and special characters.


To thwart "spoofing" (also known as page stealing) of our Sites, we have added an additional layer of security called VeriSign. The VeriSign seal permits users to verify the legitimacy of our Sites. Visitors to our Sites are able to click to a certification page that authenticates the Sites as being ours. Look for the VeriSign icon on our Sites.


Our systems are designed to encrypt your personal information when it is being transmitted to any of our Sites. We utilize 128-bit or higher encryption. If you are going to enter confidential information on a bank site, such as a password, check the status bar of your Web browser window for a lock symbol. You should also ensure that the link that you are opening begins with HTTPS. If you see the lock symbol or HTTPS, the web site you have entered is encrypted and secure.


For your convenience, our Sites may contain links to other web sites, or may refer you to other web sites. Those other sites may be operated by other companies affiliated with us or by third party companies not affiliated with us. Once you leave our Sites and access another web site, you should be aware that you are subject to the privacy and security policies of that site.


Our Site is not intended for children under the age of 13. Please do not access or use this Site if you are under 13 years of age. By using this Site, you affirm that you are over the age of 13. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website:


To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. While we take these important steps to protect you and your money, there are also important steps you can take to protect yourself. For more information please visit our Security Center on


We may add to, delete from, or otherwise amend and update this Online Privacy information from time to time without prior notice. The date of last update is provided at the beginning of this Online Privacy statement. Use of our Sites after an update indicates acceptance of the most current version.


If you have questions please visit our Customer Service page and call us at the main Contact Us number.