The best defense against fraud is you. Learn more about fraud and arm yourself with the knowledge to stay safe online.

Contact Us

Contact Us

Report fraud or suspicious activity
1-800-488-2265
Report a lost or stolen credit card
1-800-996-2638

Report Commercial Fraud or Suspicious Activity

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If you suspect your organization is the victim of fraud or attempted fraud:

Call Bank of the West Immediately

  • Fraudulent activity on Bank of the West account(s) or lost/stolen checks and debit ATM cards 1-800-488-2265

  • Should you receive a "phishing" email, contact our Cash Management Customer Service Department immediately at 1-800-400-2781 or forward it to abuse@bankofthewest.com.

  • Lost/stolen credit cards or suspicious credit card transactions 1-800-996-2638

  • Contact your local police and file a report.

  • We'll help you assess the situation and take appropriate action, which may include placing holds and flags on your accounts to help detect future fraud attempts.
  • Close account(s) where the fraud occurred and disable all online access.
  • Review all recent transactions and electronic authorizations on the account. If suspicious active transactions are identified, cancel them immediately.
  • Identify gaps in your internal controls and address them immediately.

Additional Resource

File a police report and provide the facts and circumstances surrounding the loss. For substantial losses, contact your local FBI field office.

Report Fraud or Suspicious Activity

If you believe you are the victim of fraud or suspicious activity, call Bank of the West immediately at 1-800-488-2265.

To report a lost or stolen credit card, call us at 1-800-996-2638.

IIf you've received a suspicious email, let us know by emailing us at:
abuse@bankofthewest.com

Need more information on what to do in case of fraud?

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