Need help making your auto, RV or boat payment? We might be able to help.

Are you having difficulties making your monthly auto, RV or boat payment?

If so, contact us right away. The longer you wait, or the further you fall behind on your payments, the harder it will be to try and find a solution. You don’t need to be past due to qualify for assistance.

We might be able to offer you a variety of options, including but not limited to:

  • Temporary payment deferments and temporary payment reductions
  • Loan “workout” or modification to reduce payments over the term of your loan

Here’s what to do.

Call or email us and let us know that you need payment assistance with your auto, RV or boat payment. You may need to complete a financial statement, but we can discuss that after we review your options.

Call us at 1-888-455-1515, select option 1. Our representatives are available Mon – Fri 8am – 4:30pm PT. Or, email us at: Modifications@bankofthewest.com and we’ll get in touch with you within 2 business days.

Hearing- or speech-impaired customers, call TTY: 1-800-243-3468 or dial 711 to connect with a Telecommunications Relay Services Operator.

Bank of the West provides, free of charge, translation services through a third-party vendor for borrowers who speak in languages other than English to help with assistance requests made via the phone numbers listed above. The Bank is not able to provide a translation of written communications.

New York City residents: A translation and description of commonly-used debt collection terms is available in multiple languages on the website of the Department of Consumer Affairs, www.nyc.gov/dca (Tip: search “glossary”).

Get Help Today


Call Us: 1-888-455-1515, select option 1.
Fax Number: 402-918-8311
TTY 1-800-243-3468

Legal information and Disclosures

Programs and interest rates are subject to change. Loans subject to credit approval. Additional fees, conditions and restrictions may apply