Are you having difficulties making your monthly auto, RV or boat payment? If so, contact us right away. The longer you wait, or the further you fall behind on your payments, the harder it will be to try and find a solution. You don’t need to be past due to qualify for assistance.

We might be able to offer you a variety of options, including but not limited to:

  • Temporary payment deferments and temporary payment reductions
  • Loan “workout” or modification to reduce payments over the term of your loan


Here’s what to do.


Call or email us and let us know that you need payment assistance with your auto, RV or boat payment. You may need to complete a financial statement, but we can discuss that after we review your options.


Call us at 1-888-455-1515, select option 1. Our representatives are available Mon – Fri 8am – 4:30pm PT. Or, email us at: Modifications@bankofthewest.com and we’ll get in touch with you within 2 business days.

Hearing- or speech-impaired customers, call TTY: 1-800-243-3468 or dial 711 to connect with a Telecommunications Relay Services Operator.

Programs and interest rates are subject to change. Loans subject to credit approval. Additional fees, conditions and restrictions may apply

You are leaving the Bank of the West website.

Please be aware: The website you are about to enter is not operated by Bank of the West. Bank of the West does not endorse the content of this website and makes no warranty as to the accuracy of content or functionality of this website. The privacy and security policies of the site may differ from those practiced by Bank of the West.


To proceed to this website, click OK, or hit Cancel to remain on the Bank of the West website.