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Use this page to find answers to frequently asked questions about opening and managing Bank of the West accounts and services. If you still need help, visit our Customer Service page to find more answers or speak with a customer service representative.

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1-800-488-2265
TTY 1-800-659-5495
Mon-Fri, 4a.m.-10p.m. PT
Sat, Sun, & most holidays 5a.m.-10p.m. PT

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Legal information and Disclosures

1Zelle is available to almost any bank account in the U.S. Transactions typically occur in minutes between enrolled users. If a recipient is not enrolled with Zelle, it could take 1 to 3 business days to receive the money once the enrollment is completed.

2Gold Line account is subject to credit approval. Gold Line transfers are determined by your available credit limit. The Gold Line account will not advance funds to cover fees or charges assessed by the Bank. This may result in an overdraft on your checking account. There is a Loan Transfer Fee for each transfer. There is an Annual Fee that is waived for Premier Checking accounts. Certain other fees and restrictions may apply.

3For Any Deposit Checking, a Transfer Fee applies for each transfer. This fee is waived for Premier Checking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Investment and Insurance Products:

  • NOT FDIC INSURED
  • NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • NOT A DEPOSIT
  • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY