Get Help With Your Accounts

Use this page to find answers to frequently asked questions about opening and managing Bank of the West accounts and services. If you still need help, visit our Customer Service page to find more answers or speak with a customer service representative.

General Information

I forgot my password. What should I do?

If you are an Online Banking customer and you've forgotten your password, enter your username on the Bank of the West homepage and click Sign In. When you come to the page asking for your password, use the Forgot Your Password link. 

If you need more assistance, call Online Banking Customer Support at (800) 488-2265, option 3.

How do I find my checking account number?

Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.

What's the Bank of the West routing number?

The routing number can be found on the bottom left corner of your checks, or you can ask your branch.

How do I view my account statements online?

Once you've signed in to Online Banking, you can access your account statements in a couple different ways:

  • Go to the Accounts tab and select "Statements & Documents"
  • Go to the Services & Support tab and select "View Statements and Documents"

From the mobile app, go to the "More"menu and select "Account Statements."

How do I order checks?

The easiest way to order checks is by calling or visiting your local branch. If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online.

New Accounts

Can I open a checking or savings account online?

Bank of the West allows personal checking and savings accounts to be opened online, with a maximum of two applicants per account. Please visit our full list of products available to open online.

How can I move my accounts to Bank of the West?

It's not as hard as it seems to move your accounts from wherever you bank to Bank of the West. Our Guide to Moving Your Accounts walks you through the step by step process to move your direct debits, bill payees, personal information to Bank of the West and then what you need to do to close your accounts elsewhere.

How do I open a CD and what are the terms/interest rates?

You can compare interest rates on our CD accounts page. You can open a CD in a Bank of the West branch. We offer a variety of flexible terms, from 7 days to 5 years. 

What kind of IRAs does Bank of the West offer?

We offer multiple options for fixed and variable-rate IRAs. Visit our IRA comparison page to see all the benefits of a Bank of the West IRA.

Emails and Alerts

Does Bank of the West send emails or texts to its customers?

Bank of the West may occasionally send messages to you. If you've provided us with a valid email address, you may opt out of receiving marketing messages. If you've set up specific alerts (such as account alerts or Online Statements), we’ll send this information as appropriate. However, we will never ask for any personal information over email or text.

How do I get text or email alerts?

To set up alerts, simply sign in to Online Banking and visit the Account Alerts section.

Is there a fee for alerts?

No, there is no fee to anyone enrolled in Alerts through Online Banking.

Sending Money

How do I send money to someone directly from my Bank of the West account?

To send money directly from your Bank of the West account, sign in to Online Banking and click the Transfers tab, followed by Pay Other People.

From there, you can send money directly to anyone using your recipient's email address, mobile phone number or bank account information. Similarly, you can receive money from others to your Bank of the West accounts.

Is there a fee for sending money through the Bank of the West Popmoney service?

There are no Bank of the West fees for standard service Popmoney transactions, but there are fees for Next Day Delivery Popmoney transactions. Please refer to your Bank of the West Schedule of Fees and Charges for Personal Accounts for specific fees. You may also be charged per text message by your wireless provider. Please check your wireless plan before you begin using the service.

How do I set up recurring or automatic payments to an individual or company (through Online Bill Pay)?

To set up an automatic payment, sign in to Online Banking and click the Bill Pay tab. Next, click on the Manage My Bills button. On the next screen, select the desired biller from the Biller Name dropdown and choose to add an automatic payment.

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