Our award-winning service is here to help you
Access your Username by calling Online Banking Customer Support at 1-800-488-2265, option 3 (TTY 1-800-659-5495). If you're outside the U.S., call 1-925-975-3202; before the "1," be sure to use any applicable exit code (for example, dial 00 in the UK).
Reset your password on the Password Reset page.
Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.
For checking accounts, the routing number is 121100782. For all other accounts, contact your branch for help.
Once you’ve signed in to Online Banking, you can access your account statements in a couple different ways:
- Go to the Accounts tab and select “Statements & Documents”
- Go to the Services & Support tab and select “View Statements and Documents”
From the mobile app, go to the “More” menu and select “Account Statements.”
If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online. You can also call or visit your local branch.