Preparing to go
Going on a family vacation or an overseas business trip? It's important to ask the right questions regarding the credit and debit cards that you’re planning to use on your trip.
Who do I contact before traveling?
Contact us at 1-800-996-2638, TTY 1-800-659-5495, or through Bank of the West Online Banking or the mobile app and let us know where and when you're traveling. This is especially important for international travel, but it's a good idea anytime you're traveling. Depending on the card, holds may be placed on your account if they suspect anything fraudulent or suspicious. That means you could be on your trip and find your card is unexpectedly declined.
Where will my credit and debit cards be accepted?
Your cards will be accepted everywhere Mastercard® is accepted worldwide.
Will I be charged for foreign transactions?
Many cards come with a foreign transaction fee, usually as a percentage of your transaction. Before you leave, check with your card providers to see what percent your card will be charged (if any), so you’re not surprised later. Bank of the West credit card customers can visit Credit Card Pricing & Terms for more information.
Does my card come with travel insurance or other protection?
Credit card providers often offer protection against fraud or identity theft. However, don't confuse this with travel insurance.
Travel insurance covers losses you may experience while traveling. This insurance may cover travel within the United States or abroad. Check your credit card’s guide to benefits to determine if your card comes with travel insurance or other travel benefits.
What should I do if my card is lost or stolen?
If your card is lost or stolen, call your card provider immediately. For Bank of the West customers, call 1-800-996-2638, TTY 1-800-659-5495. Outside of the U.S., call collect 1-808-842-3100.
For information purposes only and is not considered legal advice.
Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST (25978) for help. Availability of Mobile Banking may be affected by your mobile device's coverage area.