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Learn more about our Platinum Rewards MasterCard.
Apply today for your Classic Savings account.
Call us at 1-800-996-2638 or stop by a branch.
Use this page to find answers to frequently asked questions about opening and managing Bank of the West credit cards. If you still need help, visit our Customer Service page to find more answers or speak with a customer service representative.
For any questions about your existing credit card, call the number on the back of your card. If your card has been lost or stolen, call 1-800-996-2638. If you're outside the U.S., call 1-808-842-3100.
There are no annual fees with any of our Standard, Platinum or Platinum Rewards credit card options. The annual fee on our World Credit Card product is waived as long as you are a Premier Checking customer. The Secured Card has an annual fee of $25.
We offer a variety of credit cards with different rates and benefits. This includes a Platinum Rewards MasterCard® Credit Card with an added rewards benefit. Visit our credit cards page for more information.
Call 1-866-269-2327 to learn more and apply, or you can also apply online for all cards except the Secured Card. For instructions on applying for the Secured Card, visit the Secured Card page.
Applying for an account online can be done in just a few easy steps that take a total of about 15 minutes. The account application process is easy, convenient, and secure.
Bank of the West offers helpful information online for managing your credit debt both in the short-term and long-term. Read our credit debt article to get strategies and tips for reducing and eventually eliminating your debt.
If you are an Online Banking customer and you've forgotten your Username, contact us at the numbers below. If you've forgotten your Password, visit the Password Reset page.
If you need more assistance, call Online Banking Customer Support at 1-800-488-2265, option 3.
Or, Make an Online Payment, one-time, without signing in.
There's no Bank of the West fee to use these alerts. For text alerts, your mobile carrier's text message and data usage fees and rates may apply.
To report your lost or stolen credit card, call 1-800-996-2638 immediately. If you're outside the U.S., call 1-808-842-3100.
To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report a debit card lost or stolen, call 1-800-488-2265.
Bank of the West offers helpful information online for keeping your credit card safe and secure. Read our credit fraud article to learn about different ways you can protect your credit.
When you're using your credit card number to shop online, it's important to be careful and protect your personal and credit information. Read our article about online shopping security for more information.
Before you leave on your trip, call or visit your local Bank of the West branch and let them know where and when you're going. It's also a good idea to contact card services at 1-800-996-2638.
We monitor your debit and credit activity, and may place holds on your cards if we suspect fraudulent activity. Notifying us in advance of international travel helps us to better determine if activity on your account is suspicious or not.
You don’t need a PIN for your credit card when making transactions at merchant locations. However, there may be times when a PIN is required at an unattended terminal, such as certain parking lots or ticket dispensers. Terminals that require PINs are more commonly located overseas. If you’ll be traveling outside the U.S., you can request a PIN by calling the number on the back of your card.
It’s a card with a microchip that allows for more secure transactions. The built-in chip provides dynamic transaction security and other features that make the card extremely difficult to counterfeit. Learn more about chip cards
Bank of the West credit cards will start being replaced by chip cards beginning January 2016. Call or visit a branch for more details.
For most cardholders, your card number won’t change when you get your new credit chip card. However, if you have multiple cards, some card numbers will change. Also, all cardholders will receive a new expiration date and three-digit security code. Most credit cardholders will also receive a new PIN.
The card’s microchip provides enhanced security when used at chip-enabled terminals. Microchips are also many times more difficult to reproduce illegally (compared to a traditional magnetic strip).
Yes. Update any and all changes to your card number, expiration date and security code to avoid any interruption in service.