Get help with your credit cards
Use this page to find answers to frequently asked questions about opening and managing Bank of the West credit cards. If you still need help, visit Customer Service, Bank of the West Online Banking or the mobile app for more answers or speak with a Customer Service representative.
I have questions about my credit card. Is there a phone number I can call?
For questions about your credit card, call the number on the back of your card. If your card has been lost or stolen, call 1-800-996-2638, TTY 1-800-659-5495. Outside the U.S., call 1-808-842-3100.
Are there annual fees with a Bank of the West credit card?
There are no annual fees with our Platinum or Cash Back Mastercards. There is a $25 annual fee with our Secured Card.
What credit cards do you offer?
We offer a Platinum Mastercard® with a competitive interest rate; a Cash Back Mastercard® with generous cash rewards and a Secured Mastercard for rebuilding or establishing credit. Visit Compare Credit Cards to learn more.
How do I apply for a credit card?
You can apply online for our Cash Back and Platinum Mastercards or by calling 1-866-269-2327, TTY 1-800-659-5495. To apply for the Secured Card, visit your local branch.
How long does it take to apply?
About 10 minutes. The online application process for our Cash Back and Platinum Mastercards is easy, convenient, and secure.
What are some best practices for managing my credit debt?
Bank of the West offers information online for managing your finances. Visit Credit debt to learn more.
How do I view my credit card transactions online?
- Visit www.bankofthewest.com.
- Enter your username and password and select Sign In.
- You'll see your credit card listed under Banking Overview. Select the credit card name (for example, "MASTERCARD STANDARD") to view your latest credit transactions.
I forgot my Username/Password. What should I do?
If you're an Online Banking customer and you've forgotten your username, call 1-800-488-2265, select option 3. Or visit Password Reset.
How do I enroll in paperless statements?
- Visit www.bankofthewest.com
- Enter your username and password and select Sign In.
- Select "Go paperless" from the home page.
- Select "online" next to your credit card account.
How do I pay my credit card bill online?
- Visit www.bankofthewest.com.
- Enter your username and password and select Sign In.
- You'll see your credit card listed under Banking Overview. Select the Pay Now link.
How can I get automatic text or email alerts when my bill is due?
- Visit www.bankofthewest.com.
- Enter your username and password and select Sign In.
- Select the Alerts tab and follow the instructions to set up alerts.
Is there a fee to receive alerts?
There's no Bank of the West fee to receive these alerts. However, your mobile carrier's text message and data usage fees and rates may apply.
What do I do if my credit card is lost or stolen?
To report your lost or stolen credit card, call 1-800-996-2638, TTY 1-800-659-5495. Outside the U.S., call 1-808-842-3100.
To notify us of any unauthorized or incorrect electronic funds transfers, including ATM or debit card transactions and electronic deposits, withdrawals and transfers, call 1-800-488-2265, TTY 1-800-659-5495.
How do I keep my credit card safe?
Read credit fraud to learn about protecting your credit.
How do I know my credit card information is protected when I'm using it online?
When you're using your credit card online, it's important to be careful. Read online shopping security for more information.
I'm planning to travel abroad and I plan to use my credit card. What do I do?
Before you leave, go to Online Banking or the mobile app and let us know where and when you're going. Or, call 1-800-996-2638, TTY 1-800-659-5495.
What is a chip card?
A chip card is a fully functional credit, debit or ATM card that uses a microchip to help prevent fraudulent purchases and transactions.
Will my information change when I’m issued a new credit/debit/ATM card?
Unless you report your card lost or stolen, the card number and PIN shouldn’t change. However, the expiration date and three-digit security code on the back of the card may change.
How are chip cards more secure than standard credit cards?
The card’s microchip provides enhanced security when used at chip-enabled terminals. Microchips are also more difficult to reproduce illegally (compared to a traditional magnetic strip).
Do I need to update the credit or debit card billing information I’ve provided to merchants and services when I get a new card?
Yes. Update all changes to your credit and debit card numbers, expiration dates and security codes to avoid any interruption in recurring or online payments.
Legal information and Disclosures
Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST (25978) for help. Availability of Mobile Banking may be affected by your mobile device's coverage area