Economic outlook
Our Chief Economist, Scott Anderson, analyzes international, national, and regional economic trends. Click here to read his latest post about the global economic impact of the COVID-19 pandemic.
As portions of the country start to re-open, we continue to help individuals and businesses with their money matters. To promote physical distancing, we encourage people to bank online and through our mobile app, including sending and receiving money electronically. For those receiving federal COVID-19 relief checks, we recommend using the Bank of the West mobile app to make a remote deposit. Below you’ll find helpful resources and guidance, including a mobile banking tutorial, information on our loan deferrals, and advice on investing in volatile times.
Help with your loans
If you are unable to make your loan payment due to being impacted by COVID-19, we may be able to help. For information on how to request help with any of your loans, please visit our payment assistance page.
Help with all other accounts
We encourage you to use Online Banking to stay connected as we offer many online self-service tools. If you need additional assistance with your account, other than loan assistance, please call us at 800-488-2265 (TTY 800-659-5495). We would be happy to discuss your unique situation.
Business customers
For resources and assistance specifically for our business customers, please visit our business help page.
The branch lobby will be open with controlled branch access, and the drive-up window will remain open to serve you.
The branch lobby will remain open, though we will be limiting the number of customers in the branch at a time.
Find answers to the most common questions by clicking on this IRS website link: .
You can also access these helpful links:
For the safety and security of our customers, we want to help you be aware of the fraud and scams that may be on the rise during this time.
Learn what you can do to stay safe and be alert.
Use our Online Banking and Mobile app to bank remotely. Through our mobile banking app you can:
Download our iPhone® or Android™ app from the Apple App Store or Google Play.2
Our advisors are available to consult with you one-on-one with regards to the markets and your financial accounts with us. Whether you meet with your advisor in a branch or a Wealth Center, we ask that you schedule your meeting, as our wealth offices are currently closed for walk-in visits.
Rest assured, when you do visit us, we continue to follow guidance from the Centers for Disease Control (CDC).
Ways to contact us
Talk with your Primary Advisor, or:
Please take a moment to read a letter from CEO Nandita Bakhshi
Our Chief Economist, Scott Anderson, analyzes international, national, and regional economic trends. Click here to read his latest post about the global economic impact of the COVID-19 pandemic.
Add your Bank of the West debit or credit card to your mobile device’s wallet to make contactless in-store purchases. A mobile wallet is a secure and convenient way to make purchases online or in-store right from your smartphone or smartwatch.
Learn how to load and use your cards in your mobile device.
1Must have a bank account in the U.S. to use Zelle. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
2Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST (25978) for help. Availability of Mobile Banking may be affected by your mobile device's coverage area.
3FDIC Insurance available up to the maximum established by FDIC per depositor and ownership type.
4Lending products and service subject to credit approval. Certain fees and restrictions may apply.
Apple, the Apple logo, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.
Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Registered Representatives of BancWest Investment Services. Fixed annuities/insurance products are offered through BancWest Insurance Agency in California, (License #0C52321) and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.
BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.
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