ALERT:

We are here to support the communities and customers affected by the wildfires in California. If you have questions or need assistance with your Bank of the West accounts, please call 1-800-488-2265. TTY 1-800-659-5495.

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SMALL BUSINESS CUSTOMER SERVICE

Small Business Resources and Contact Information

Whether you have Small Business Banking questions, need to add or modify Online Banking services, or want to speak to a Business Banking representative, we’re here to help. Browse our FAQs or contact us in the way that is most convenient for you.

Top Frequently Asked Questions

I forgot my Username / Password. What should I do?

If you’re an Online Banking customer and you've forgotten your Password, enter your Username on the Bank of the West homepage and click Sign In. When you come to the page asking for your Password, click on the Forgot Your Password link. You’ll be prompted to give your Username and the email address you used to register for Online Banking.

If you've forgotten your Username or need more assistance, call General Business Services at 1-800-488-2265, option 3.

Can I order checks online?

If you’ve ordered checks within the past 24 months, and have your check reorder form and the start number for your next sequence of checks (found on your reorder form), you can order more checks online. You can also order checks through the Harland Clarke Business Center at 1-877-275-4427, Monday through Friday, 4a.m.—7p.m. Pacific Time, and Sat, 4a.m.—4p.m. Pacific Time. Experts are on-hand to make sure you have the right checks and accessories to meet your business needs. You may also call or visit your local branch.

How do I access my business accounts online?

Bank of the West offers a choice of online services.

Business Online Banking meets the basic needs of businesses looking to monitor their accounts, pay bills, make internal transfers and set up alerts. With this service, eligible customers can conveniently access their business and personal accounts online or via any mobile device. If you haven’t enrolled in Business Online Banking, get started today.

Any business that needs more advanced cash management, reporting, and security / fraud protection, including options to move money via Bill Pay, Automatic Clearinghouse Solutions (ACH) and wire transfers, will want to take advantage of WebDirect. WebDirect is our online portal providing a sophisticated interface for the full range of banking services, including international and foreign currency transactions. Stop by your local branch and talk to a banker to find out how Online Banking with WebDirect can help your business be more efficient.

To compare payment solutions for your small business, view our Business Online Banking Options.

What types of loans and lines of credit do you offer small businesses?

Bank of the West offers a full range of business lines of credit and business loans, as well as equipment leases, real estate, construction and agribusiness loans.1 We're also a certified SBA Preferred Lender.2 View all our small business loans and lines of credit.

How do I contact Bank of the West SBA Customer Service?

Call 1-800-909-4872 or visit our National Sales Office:

500 Capitol Mall, #1200
Sacramento, CA 95814

Contact Information
General

1All loans and lines are subject to credit approval. Certain fees, restrictions and conditions may apply.

2SBA loans from Bank of the West are in participation with the United States Small Business Administration. Loans are subject to approval in accordance with Bank and SBA eligibility and lending guidelines.

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