FAQs

Your customer service team is here to help you.

(800) 488-BANK (2265)
Mon-Fri: 6 a.m. to Midnight Central Time
Sat, Sun, and most Holidays: 7 a.m. to Midnight Central Time

We're Here to Help

Frequently Asked Questions

We're here to help. See below for a list of answers to all of the most commonly asked questions we hear in our branches.

General Questions

Learn about Bank of the West, our products and what it’s like to do your banking with us.

General Questions

Online Banking

Answers to your questions about using Online Banking, keeping your information safe online, and more.

Online Banking

Mobile Banking

Discover how to use Mobile Banking to make payments, transfer funds, check your account balance and more.

Mobile Banking

Webdirect

Get help using WebDirect, our Business Online Banking tool and find out which tools and features are available and right for your business.

Webdirect

CDs

Get valuable information on how you can use CDs as part of your savings strategy.

CDs

Online Application

Find out more about opening accounts online including deposits, identification, requirements and what to expect.

Online Application

Security

How to protect yourself, your identity and your money, and how to identify, avoid and report scams and frauds.

Security

Insurance

You’ll find the answers to the questions we hear most about insurance, the process and rates.

Insurance

Mortgage

We can help you through the process of getting a mortgage, including advice on rates, payments and options. For existing loans we can help you set up online access, automatic bill payment, and provide you with an address for sending notice of errors and information requests.

Mortgage

Credit Cards

Answers to your questions about Credit Card fraud protection and more.

Credit Cards

Charitable Investments

Find answers to your questions about applying for a grant from Bank of the West’s charitable investments program.

Charitable Investments