Client Resources and Contact Information

We understand the unique needs of our commercial customers. Browse our FAQs and general customer service information, or browse contact information by industry or business revenue level to find the right customer service representatives.

Top Frequently Asked Questions

How do I retrieve my WebDirect login information?

If you’re having any trouble signing in to WebDirect, call Cash Management Services at 1-800-400-2781, or contact your assigned relationship specialist.

Sign in to WebDirect here

What kind of credit and loan solutions do you offer to businesses?

Bank of the West offers term loans & working capital, loan syndications, equipment financing and more. You can view all our commercial lending options here.1

Do you provide international services (such as international money transferring, investment services, etc)?

We offer comprehensive foreign exchange and other international services as part of the BNP Paribas Trade Center network, delivering all the products and services of a major international financial institution paired with the same personal touch and award-winning customer service of a small or regional bank. Learn more

1All loans and lines are subject to credit approval. Certain fees, restrictions and conditions may apply.

2Insurance products:


Investment and Insurance Products:
  • Not FDIC insured
  • Not bank guaranteed
  • May lose value
  • Not a deposit
  • Not insured by any federal government agency

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