Personal customer service
For checking accounts, the routing number is 121100782. For all other accounts, contact your branch for help.
Access your Username by calling Online Banking Customer Support at 1-800-488-2265, option 3 (TTY 1-800-659-5495). If you're outside the U.S., call 1-925-975-3202; before the "1," be sure to use any applicable exit code (for example, dial 00 in the UK).
Reset your password on the Password Reset page.
Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.
Yes. If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online. You can also call or visit your local branch.
For credit cards, report a lost or stolen credit card by calling 1-800-996-2638 option #2 / TTY 1-800-659-5495 immediately. If you’re outside the U.S., call collect 1-402-918-9370.
To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report an ATM or debit card lost or stolen, call 1-800-488-2265, option 0, then option 1 / TTY 1-800-659-5495 immediately. If you’re outside of the U.S., call collect 1-925-975-3202.