We’ll help you find a solution

We're taking steps to help our customers through COVID-19. The latest information will be posted here.

Help with your loans

If you are unable to make your loan payment due to being impacted by COVID-19, we may be able to help. Our call wait times are longer than usual at this time, so we encourage you to email us regarding your loans instead.

In your email please provide:

  • The account holder's first and last name
  • The address associated with the account
  • The best phone number for the account holder 

Emails can be sent through your Bank of the West account secure messaging portal or through your regular email.

Commonly asked questions

Visit our FAQ's page for answers to the most commonly asked questions about:

  • Online and Mobile Banking
  • Checking, Savings and CDs
  • Credit Cards and Loans
  • Investments
  • Security

For anything else that you may want to know, call Customer Service at 1-800-488-2265, please note that our call wait times are longer than usual at this time, open a chat session, or find a branch.

General Questions

TTY 800-659-5495
Mon-Fri, 4a.m.-10p.m. PT
Sat, Sun, & most holidays 5a.m.-10p.m. PT

Schedule a branch appointment

To allow for social distancing during COVID-19, please book an appointment prior to visiting a branch.

Call Customer Service for assistance

Mon-Fri 4a.m.-10p.m. PT
Sat, Sun & most holidays 5a.m.-10p.m. PT
TTY 1-800-659-5495

Open an Any Deposit Checking account today. It only takes 10 minutes.


Legal information and Disclosures

1Deposit and loan products offered by Bank of the West, Member FDIC.

2Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST for help. Availability of Mobile Banking may be affected by your mobile device's coverage area.

3Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Google Play is a trademark of Google Inc.

4Credit cards and loans are subject to credit approval. Certain fees and restrictions may apply.

5Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, Member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Registered Representatives of BancWest Investment Services. Fixed annuities/insurance products are offered through BancWest Insurance Agency in California, (License #0C52321), and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.

BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.

Investment and Insurance Products: