If you are an Online Banking customer and you've forgotten your Username, contact us at the numbers below. If you’ve forgotten your Password, visit the Password Reset page.

If you need more assistance, call Online Banking Customer Support at 1-800-488-2265, option 3. If you’re outside the U.S., call 1-925-975-3202; before the “1,” be sure to use any applicable exit code (for example, dial 00 in the UK).

For checking accounts, the routing number is 121100782. For all other accounts, contact your branch for help.

Bank of the West allows multiple types of accounts to be opened through your local branch or online. Use the links below to get more information about various types of Bank of the West accounts or, if you’re ready, you can apply for an account online now.¹

Learn more about:

Checking accounts

Savings accounts

CDs

IRAs

To inquire about mortgage loans, call 1-800-563-1852.
Or if you’re a current or prospective Wealth Management customer, call 1-800-232-2430.

Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.

The easiest way to order checks is by calling or visiting your local branch. If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online.

To report your lost or stolen credit card, call 1-800-996-2638 immediately; we’re available 24 hours a day, 7 days a week. If you’re outside the U.S., call 1-808-842-3100.

To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report a debit card lost or stolen, call 1-800-488-2265, 24 hours a day, 7 days a week.