We’ll help you find a solution

First, enroll in Online Banking on bankofthewest.com. You'll use the same username and password to log into your mobile app. To get the mobile app, go to your App Store, search for Bank of the West with the green stars logo, and download the app.

There are a few ways you can access your balance.

Online Banking

Sign in to Online Banking and enter your username and password. Once signed in, your account balances will be available online.

Mobile App

View account balances and last five transactions from your Android^™, iPhone^® or iPad^® app without signing in.³

Branches

Visit any of our bank branches to view your balances as well.

Sign in to Online Banking and enter your username and password. Once signed in, select Bill Pay to begin.

Once you’ve signed in to Online Banking, you can access your account statements in a couple different ways:

• Go to the Accounts tab and select “Statements & Documents”
• Go to the Services & Support tab and select “View Statements and Documents”

From the mobile app, go to the “More” menu and select “Account Statements.”

Use our Mobile App², try out text banking or give us a call.

Learn more about banking on the go

To set up alerts, simply sign in to Online Banking and visit the Alerts section. There’s no Bank of the West fee to use these alerts.

Get instructions and a Direct Deposit Authorization form in our Download our Guide to Moving Your Accounts. You'll need your account number and the Bank of the West routing number (121100782). In certain cases, you’ll need a voided check from your account.

Bank of the West CDs can be opened at a branch. You can compare terms and interest rates on our CD accounts page. We offer a variety of flexible terms, from seven days to five years.⁴

Bank of the West provides automatic access to the Bank of the West Premier program (“Program”) to personal account holders who open at least one (1) Bank of the West Premier Checking account*. The Program is only available to personal account holders and not available to businesses.

As a Premier client you are entitled to a no-obligation retirement assessment provided through BancWest Investment Services, Bank of the West’s affiliated broker-dealer. It starts with a simple five-minute appointment. Talk to your Banker today to schedule an appointment with a BancWest Investment Services Financial Advisor.

Yes. We will utilize the balance information for all eligible investment accounts as received from affiliates and third party providers maintained at BancWest Investment Services.

You can contact Bank of the West Premier Customer Service at 1-844-3GO-West (346-9378), Monday through Friday, 6 a.m to midnight Central Time and 7 a.m. to midnight Central Time, weekends and most holidays.

We offer a variety of credit cards through MasterCard^® with different rates and benefits. Visit our credit cards page for the details of each card.⁴

Call 1-866-269-2327, TTY 1-800-659-5495, Mon–Fri 7 am–5 pm PT to learn more and apply, or you can also apply online.

Before you leave on your trip, call or visit your local Bank of the West branch and let them know where and when you’re going. It’s also a good idea to contact card services at 1-800-996-2638/TTY 1-800-659-5495.

We monitor your debit and credit activity, and may place holds on your cards if we suspect fraudulent activity. Notifying us in advance of international travel helps us to better determine if activity on your account is suspicious or not.

Complete an application online or, if you need more information about mortgages, visit our mortgage loans page⁴.

Manage your existing mortgage payments or other mortgage loan inquiries by calling 1-888-915-2327 / TTY 1-800-659-5495.

With BancWest Investment Services, you can open up a personal account (non-retirement individual, joint, custodial, and trust accounts) or retirement account (traditional or rollover IRA, Roth IRA, inherited IRA, SEP IRA, or Coverdell Educational Account). Apply online by visiting our investments page and clicking the Open an Account button, or use the paper application.

Visit our Rollover IRA page to view all the benefits and get more information, or call BancWest Investment Services at 1-800-338-3919 / TTY 1-866-936-2689 to apply.

Get wealth management services such as retirement planning, trust and estate planning, as well as private client advising. For a full list or to speak with an advisor, call 1-877-898-1003 / TTY 1-800-659-5495 or visit Bank of the West Wealth Management. You can also find your local Wealth Management office by visiting our branch locator page.

Immediately notify us and your other financial institution(s). You’ll need to get new account numbers and select a new PIN. If you are in fact, a victim of identity theft, we will offer assistance to help remedy the situation. Call the three major credit bureaus to request that a fraud alert be placed on your credit report:

• Equifax at 1-888-766-0008
• Experian at 1-888-397-3742
• TransUnion at 1-800-680-7289

Call the Federal Trade Commission’s ID Theft hotline at 1-877-IDTHEFT to report it. The FTC will take a report, notify law enforcement officials and offer advice.

For credit cards, report a lost or stolen credit card by calling 1-800-996-2638 option #2 / TTY 1-800-659-5495 immediately. If you're outside the U.S., call collect 1-402-918-9370.

To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report an ATM or debit card lost or stolen, call 1-800-488-2265, option 0, then option 1 / TTY 1-800-659-5495 immediately. If you’re outside of the U.S., call collect 1-925-975-3202.