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Get answers to the most commonly asked questions. For anything else that you might want to know, call, chat or visit our Customer Service team. Find a nearby branch.

General Questions

1-800-488-2265
Mon-Fri, 4a.m.-10p.m. PT
Sat, Sun, & most holidays 5a.m.-10p.m. PT


Schedule a branch appointment

1-844-222-2689

Mon-Fri, 4a.m.-10p.m. PT

Sat, Sun, & most holidays 5a.m.-10p.m. PT

TTY 1-800-659-5495

For checking accounts, the routing number is 121100782. For all other accounts, contact your branch for help.

Access your Username by calling Online Banking Customer Support at 1-800-488-2265, option 3 (TTY 1-800-659-5495). If you're outside the U.S., call 1-925-975-3202; before the "1," be sure to use any applicable exit code (for example, dial 00 in the UK).

Reset your password on the Password Reset page.

Open a new account either at a local branch or online. Use the following links to get more information about various types of Bank of the West accounts or, if you’re ready, you can apply for an account online now.1

Learn more about:
Checking accounts
Savings accounts
CDs
IRAs

Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.

Yes. If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online. You can also call or visit your local branch.

For credit cards, report a lost or stolen credit card by calling 1-800-996-2638 option #2 / TTY 1-800-659-5495 immediately. If you’re outside the U.S., call collect 1-402-918-9370.

To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report an ATM or debit card lost or stolen, call 1-800-488-2265, option 0, then option 1 / TTY 1-800-659-5495 immediately. If you’re outside of the U.S., call collect 1-925-975-3202.

Visit our Online Banking enrollment page and have your account number, Social Security number and email address ready.

Enroll in Online Banking and use the same username and password to access Mobile Banking.

There are a few ways you can access your balance.

Online Banking
Sign in to Online Banking and enter your username and password. Once signed in, your account balances will be available online.

Mobile App
View account balances and last five transactions from your Android, iPhone® or iPad® app without signing in.3

Branches
Visit any of our bank branches to view your balances as well.

Sign in to Online Banking and enter your username and password. Once signed in, select Bill Pay to begin.

Once you’ve signed in to Online Banking, you can access your account statements in a couple different ways:

  • Go to the Accounts tab and select “Statements & Documents”
  • Go to the Services & Support tab and select “View Statements and Documents”

From the mobile app, go to the “More” menu and select “Account Statements.”

To set up alerts, simply sign in to Online Banking and visit the Alerts section. There’s no Bank of the West fee to use these alerts.

Yes, you can open certain specific Bank of the West personal checking and savings accounts online, with a maximum of two applicants per account. Trusts / beneficiary accounts may require that you open the account in your local branch.

Our full list of checking and savings products available to open online:

Checking accounts
Savings accounts

Moving an account from another bank

Open your new account, switch your automatic payments, and close your old account. Download our Guide to Moving Your Accounts, which walks you through the step-by-step process to move your direct debits, bill payees and personal information to Bank of the West. It also helps you with what you need to do to close your accounts elsewhere. The easy instructions include a Direct Deposit Authorization form, Automatic Withdrawal Authorization form and an Account Closure Authorization form.

Get instructions and a Direct Deposit Authorization form in our Download our Guide to Moving Your Accounts. You'll need your account number and the Bank of the West routing number (121100782). In certain cases, you’ll need a voided check from your account.

Bank of the West CDs can be opened at a branch. You can compare terms and interest rates on our CD accounts page. We offer a variety of flexible terms, from seven days to five years.4

We offer a variety of credit cards through MasterCard® with different rates and benefits. Visit our credit cards page for the details of each card.4

Call 1-866-269-2327, TTY 1-800-659-5495, Mon–Fri 7 am–5 pm PT to learn more and apply, or you can also apply online.

Before you leave on your trip, call or visit your local Bank of the West branch and let them know where and when you’re going. It’s also a good idea to contact card services at 1-800-996-2638/TTY 1-800-659-5495.

We monitor your debit and credit activity, and may place holds on your cards if we suspect fraudulent activity. Notifying us in advance of international travel helps us to better determine if activity on your account is suspicious or not.

Complete an application online or, if you need more information about mortgages, visit our mortgage loans page4.

Manage your existing mortgage payments or other mortgage loan inquiries by calling 1-888-915-2327 / TTY 1-800-659-5495.

BancWest Investment Services offers a variety of securities to be traded, including No Load and Load Waived Mutual Funds, Equities, Exchange Traded Funds, and Options. To get started with BancWest Investment Services, visit our Investments page or request a complimentary consultation at 1-888-808-2947 / TTY 1-866-936-2689.

With BancWest Investment Services, you can open up a personal account (non-retirement individual, joint, custodial, and trust accounts) or retirement account (traditional or rollover IRA, Roth IRA, inherited IRA, SEP IRA, or Coverdell Educational Account). Apply online by visiting our investments page and clicking the Open an Account button, or use the paper application.

Visit our Rollover IRA page to view all the benefits and get more information, or call BancWest Investment Services at 1-800-338-3919 / TTY 1-866-936-2689 to apply.

Get wealth management services such as retirement planning, trust and estate planning, as well as private client advising. For a full list or to speak with an advisor, call 1-877-898-1003 / TTY 1-800-659-5495 or visit Bank of the West Wealth Management. You can also find your local Wealth Management office by visiting our branch locator page.

Avoid clicking a web link through an email. Open a new window with your browser and type www.bankofthewest.com. Look for the VeriSign icon on Bank of the West’s website. To thwart "spoofing" (also known as page stealing) of our website, we have added an additional layer of security called VeriSign. The VeriSign seal permits consumers to verify the legitimacy of our site. Consumers are able to click to a certification page that authenticates the site, if it is indeed ours.

Immediately notify us and your other financial institution(s). You’ll need to get new account numbers and select a new PIN. If you are in fact, a victim of identity theft, we will offer assistance to help remedy the situation. Call the three major credit bureaus to request that a fraud alert be placed on your credit report:

  • Equifax at 1-888-766-0008
  • Experian at 1-888-397-3742
  • TransUnion at 1800-680-7289

Call the Federal Trade Commission’s ID Theft hotline at 1-877-IDTHEFT to report it. The FTC will take a report, notify law enforcement officials and offer advice.

For credit cards, report a lost or stolen credit card by calling 1-800-996-2638 option #2 / TTY 1-800-659-5495 immediately. If you’re outside the U.S., call collect 1-402-918-9370.

To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report an ATM or debit card lost or stolen, call 1-800-488-2265, option 0, then option 1 / TTY 1-800-659-5495 immediately. If you’re outside of the U.S., call collect 1-925-975-3202.

contact

Call Customer Service for assistance.


1-800-488-2265
Monday-Friday 5AM – 10 PM PT
Saturday-Sunday and Holidays 6AM – 10 PM PT
TTY 1-800-659-5495

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1Deposit and loan products offered by Bank of the West, Member FDIC.

2Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST for help. Availability of Mobile Banking may be affected by your mobile device's coverage area.

3Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Google Play is a trademark of Google Inc.

4Credit cards and loans are subject to credit approval. Certain fees and restrictions may apply.

5Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, Member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Registered Representatives of BancWest Investment Services. Fixed annuities/insurance products are offered through BancWest Insurance Agency in California, (License #0C52321), and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.

BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.

Investment and Insurance Products:
NOT FDIC INSURED
NOT BANK GUARANTEED
MAY LOSE VALUE
NOT A DEPOSIT
NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY