We’ll help you find a solution

COVID-19 support

We're taking steps to help our customers through COVID-19. Find the latest information and helpful resources here.

Help with your loans

If you are unable to make your loan payment due to being impacted by COVID-19, we may be able to help. For information on how to request help with any of your loans, please visit our Payment Assistance page.

Bank online to find your answers quickly

Through Online Banking or our mobile app, you can easily manage your account and access your account information, including:

  • View your account balance and transaction history
  • Transfer funds between accounts
  • Change your address, phone number and email
  • Find your account and routing number
  • Pay your bills with Bill Pay
  • File a dispute on a debit or credit transaction
  • Notify travel for your debit or credit card
  • Make credit card payments
  • Deposit checks
  • Send money with Zelle®
  • Make loan payments

For tips on how to navigate Online and Mobile Banking, view our helpful videos here. To start banking digitally, download our mobile app.

Available on the App Store   Get it on Google play

Schedule a branch visit

If you require in-person assistance, please book an appointment online prior to visiting a branch. It'll help us better accommodate you and allow for social distancing during COVID-19.

Quick answers to common questions

For quick guidance, take a look at our frequently asked questions below regarding your checking or savings account, credit cards, online and mobile banking, and more.

Still have questions?

If you need to contact us, we’re here to help.

Call customer service at 800-488-2265 or TTY 800-659-5495. We’re available by phone Monday to Friday 4am-10pm PST, and Saturday, Sunday, and most holidays 5am-10pm PST. Our call wait times are longer than usual at this time. Thank you for your patience.

Legal information and Disclosures

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1Deposit and loan products offered by Bank of the West, Member FDIC.

2Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST for help. Availability of Mobile Banking may be affected by your mobile device's coverage area.

3Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc. Google Play is a trademark of Google Inc.

4Credit cards and loans are subject to credit approval. Certain fees and restrictions may apply.

5Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, Member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Registered Representatives of BancWest Investment Services. Fixed annuities/insurance products are offered through BancWest Insurance Agency in California, (License #0C52321), and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.

BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.

Investment and Insurance Products:

  • NOT FDIC INSURED
  • NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • NOT A DEPOSIT
  • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY