We're Here to Help

Get answers to commonly asked questions, get help with your Online Banking login and account information, or contact our customer service team.

Top Frequently Asked Questions

What’s the Bank of the West routing number?

For checking accounts, the routing number is 121100782. For all other accounts, contact your branch for help.

I forgot my Username / Password. What should I do?

If you are an Online Banking customer and you've forgotten your Username, contact us at the numbers below. If you've forgotten your Password, visit the Password Reset page.

If you need more assistance, call Online Banking Customer Support at 1-800-488-2265, option 3. If you're outside the U.S., call 1-925-975-3202; before the "1," be sure to use any applicable exit code (for example, dial 00 in the UK).

How do I open a new account?

Bank of the West allows multiple types of accounts to be opened through your local branch or online. Use the links below to get more information about various types of Bank of the West accounts or, if you’re ready, you can apply for an account online now.¹

Learn more about:

To inquire about mortgage loans, call 1-800-563-1852.
Or if you're a current or prospective Wealth Management customer, call 1-800-232-2430.

How do I find my checking account number?

Look at the bottom left corner of your checks. The first nine-digit number on the left is the bank routing number. Immediately to the right of that is your checking account number.

Can I order checks online?

The easiest way to order checks is by calling or visiting your local branch. If you have ordered checks within the past 24 months, and have your check reorder form (see your second to last booklet of checks) and the start number for your next sequence of checks (on your reorder form), you can order more checks online.

What do I do if my credit or debit card is lost or stolen?

To report your lost or stolen credit card, call 1-800-996-2638 immediately; we’re available 24 hours a day, 7 days a week. If you’re outside the U.S., call 1-808-842-3100.

To report unauthorized or incorrect electronic funds transfers (including ATM or debit card transactions as well as other electronic deposits, withdrawals or transfers), or to report a debit card lost or stolen, call 1-800-488-2265, 24 hours a day, 7 days a week.

Help by Product

Online & Mobile Banking

Checking, Savings & CDs

Credit & Loans

Investments

How do I sign up for Online Banking?

To sign up for Online Banking, you’ll need:

An active Bank of the West account (checking, savings, CD, mortgage, loan, credit card or BancWest Investment Services¹ account)
Your Bank of the West debit card number and PIN or your account number
A valid email address

How do I sign up for Mobile Banking?

If you already have a Bank of the West Username and Password, you can access Mobile Banking.

Download the app for your Apple or Android device:

Need a Username and Password? Sign up for Online and Mobile Account Access

Learn about Mobile Banking

How do I view my balance online?

There are a few ways you can access your balance.

For our Online Banking customers, simply sign in to Online Banking by visiting bankofthewest.com and enter your user name and password. Once signed in, your account balances will be available online. Not already enrolled in Online Banking? Just visit our Online Banking enrollment page and have your account number, social security number and email address ready.

For our mobile-savvy customers, visit our mobile app page to learn how you can access your account balance.

You can always visit any of our bank branches to view your balances as well.

How do I start using Bill Pay?

Sign in to Online Banking by visiting bankofthewest.com and entering your user name and password. Once signed in, click Bill Pay to begin.

How do I view my account statements online?

Once you've signed in to Online Banking, you can access your account statements in a couple different ways:

Go to the Accounts tab and select "Statements & Documents"
Go to the Services & Support tab and select "View Statements and Documents"

From the mobile app, go to the "More"menu and select "Account Statements."

How do I access my accounts on my phone or other mobile device?

Visit our mobile banking page for information on how you can access your accounts on a mobile device.

Learn more about banking on the go

How do I set up account alerts?

To set up alerts, simply sign in to Online Banking and visit the Alerts section. There’s no Bank of the West fee to use these alerts.

View all FAQs Learn more about Online Banking Sign in to access your accounts Learn more about Mobile Banking

Can I open a checking or savings account online, or move an account from another bank?

Yes, you can open certain specific Bank of the West personal checking and savings accounts online, with a maximum of two applicants per account. Trusts / beneficiary accounts may require that you open the account in your local branch.

Our full list of checking & savings products available to open online:

Checking accounts

Savings accounts

Looking to move your accounts from another bank? Switching is as easy as 1-2-3. Simply open your new account, switch your automatic payments, and close your old account. Download our Guide to Moving Your Accounts, which walks you through the step-by-step process to move your direct debits, bill payees and personal information to Bank of the West. It also helps you with what you need to do to close your accounts elsewhere. The easy instructions include a Direct Deposit Authorization form, Automatic Withdrawal Authorization form and an Account Closure Authorization form.

How do I set up direct deposit on a new or existing account?

Easy instructions and a Direct Deposit Authorization form are included in our Guide to Moving Your Accounts. You'll need your account number and the Bank of the West routing number (121100782). In certain cases you'll need a voided check from your account.

How do I open a CD and what are the terms / rates?

Bank of the West CDs can be opened at a branch. You can compare terms and interest rates on our CD accounts page. We offer a variety of flexible terms, from 7 days to 5 years.¹

View all FAQs Compare Bank of the West accounts

I have some questions about my existing credit card. Is there a phone number I can call to talk to a bank representative?

For any questions about your existing MasterCard^® Credit Card, call 1-800-996-2638, 24 hours a day, 7 days a week.

Learn more about Bank of the West Credit Cards

What credit cards do you offer?

We offer a variety of credit cards through MasterCard^® with different rates and benefits. Visit our credit cards page for the details of each card.²

How do I apply for a credit card?

Call 1-866-269-2327, Monday through Friday, 6a.m.—7p.m. Pacific Time to learn more and apply, or you can also apply online.

I’m traveling abroad. Do I notify the bank, and what else should I do to prepare myself financially?

Before you leave on your trip, call or visit your local Bank of the West branch and let them know where and when you’re going. It’s also a good idea to contact card services at 1-800-996-2638, 24 hours a day, 7 days a week.

We monitor your debit and credit activity, and may place holds on your cards if we suspect fraudulent activity. Notifying us in advance of international travel helps us to better determine if activity on your account is suspicious or not.

Where can I fill out a mortgage application through Bank of the West?

You can complete an application online or, if you need more information about mortgages, visit our mortgage loans page.

Looking to manage your existing mortgage payments or have other mortgage loan inquiries? Call 1-888-915-2327.

View all FAQs Compare Bank of the West credit cards

What investment products do BancWest Investment Services offer?

BancWest Investment Services offers a variety of securities to be traded, including No Load and Load Waived Mutual Funds, Equities, Exchange Traded Funds, and Options. To get started with BancWest Investment Services, visit our Investments page or request a complimentary consultation at 1-888-808-2947.³

What types of investment accounts can I open?

With BancWest Investment Services, you can open up a personal account (non-retirement individual, joint, custodial, and trust accounts) or retirement account (traditional or rollover IRA, Roth IRA, inherited IRA, SEP IRA, or Coverdell Educational Account). Apply online by visiting our investments page and clicking the Open an Account button, or use the paper application.³

How do I roll over a 401(k)?

Visit our Rollover IRA page to view all the benefits and get more information, or call BancWest Investment Services at 1-800-338-3919 to apply.

What wealth management services & portfolio types are offered through Bank of the West?

Bank of the West offers wealth management services such as retirement planning, trust & estate planning, as well as private client advising. For a full list or to speak with an advisor, call 1-800-232-2430 or visit Bank of the West Wealth Management.

You can also find your local Wealth Management office by visiting our branch locator page.

Compare all investment products Open an account

Additional Contact Information

Lost or stolen credit card	1-800-996-2638, or 1-808-842-3100 if you're outside the U.S.
Unauthorized ATM, debit card and other transactions	1-800-488-2265
Pacific Rim Banking	1-213-972-0388
Consumer loan or auto lease inquiries	1-800-827-7500, or 1-800-755-3459 if your auto lease expires in the next 180 days

¹Deposit and loan products offered by Bank of the West, Member FDIC.

²Credit cards are subject to credit approval. Certain fees and restrictions may apply.

³Securities and variable annuities are offered through BancWest Investment Services, a registered broker/dealer, member FINRA/SIPC, and SEC Registered Investment Adviser. Financial Advisors are Registered Representatives of BancWest Investment Services. Fixed annuities/insurance products are offered through BancWest Insurance Agency in California, (License #0C52321) and through BancWest Investment Services, Inc. in all other states where it is licensed to do business. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Bank of the West and its various affiliates and subsidiaries are not tax or legal advisors.

BancWest Investment Services is a wholly owned subsidiary of Bank of the West. Bank of the West is a wholly owned subsidiary of BNP Paribas.

Investment and Insurance products:

NOT FDIC INSURED

NOT BANK GUARANTEED

MAY LOSE VALUE

NOT A DEPOSIT

NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY

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