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Trusteer Rapport is free and easy to download:

  1. Click the download button below
  2. Agree to the terms
  3. Download and install

Download Rapport

Not banking online yet? It's safe, easy and free to enroll.

Have questions?

Call Us

You can call customer service at (800) 488-BANK (2265) Option 3, Mon-Fri from 6 a.m. to Midnight Central Time, and Sat-Sun and most holidays from 7 a.m. to Midnight Central Time. TTY 800-659-5495

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The security you need. The service you want. Trusteer offers 24/7 customer support to help you maintain your high level of security.

System and Support


Trusteer Rapport connects directly with our Online Banking security system, allowing Bank of the West to better secure all of your online transactions. Trusteer Rapport also works with your computer’s current security protection, providing you with more robust protection when using Online Banking.

Customer and Technical Support

Trusteer offers a 24-hour customer support center where you can talk with a representative via live chat, call back, or email. You can also access a list of FAQs from their support page.

For Trusteer support, visit

System Requirements

Trusteer Rapport works on both Windows and Mac operating systems and a variety of web browsers:

  • Windows® XP, Windows Vista®, Windows® 7
  • Mac OS X Tiger® (10.4), Leopard® (10.5), Snow Leopard® (10.6)
  • Internet Explorer®, Firefox®, Safari®, Google Chrome™ compatible

For a full list of requirements and supported platforms, visit

* By clicking Download Now, you will be presented with a pop-up window indicating that you are leaving the Bank of the West website.

Bank of the West and Trusteer are separate legal entities, which are not affiliated with each other in any way by common ownership, management, control or otherwise. The content, availability and processing accuracy of their web sites and products are the responsibility of each respective company. Bank of the West does not control or guarantee Trusteer Rapport; makes no representations or warranties; and assumes no responsibility concerning Trusteer Rapport. Trusteer is solely responsible for customer service support and the performance and maintenance of Trusteer Rapport.