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Trusteer Rapport is free and easy to download:

  1. Click the download button below
  2. Agree to the terms
  3. Download and install

Download Rapport

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You can call (888) 389-8668 to get further information on your account.

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Security designed for your business. Service designed for you. Trusteer offers 24/7 customer support to help keep your business safe online.

System and Support


Trusteer Rapport connects directly with our WebDirect system, allowing Bank of the West to better secure all of your online transactions. Trusteer Rapport also works with your computer’s current security protection, providing your business with more robust protection when using WebDirect.

Customer and Technical Support

Trusteer offers a 24-hour customer support center where you can talk with a representative via live chat, call back, or email. You can also access a list of FAQs from the Trusteer support page.

System Requirements

Trusteer Rapport works on both Windows and Mac operating systems and a variety of web browsers:

  • Windows XP, Vista, Windows 7
  • Mac OS X Tiger (10.4), Leopard (10.5), Snow Leopard (10.6)
  • Internet Explorer, Firefox, Safari, Chrome compatible

For a full list of requirements and supported platforms, visit

* By clicking Download Now, you will be presented with a pop-up window indicating that you are leaving the Bank of the West website.

Bank of the West and Trusteer are separate legal entities, which are not affiliated with each other in any way by common ownership, management, control or otherwise. The content, availability and processing accuracy of their web sites and products are the responsibility of each respective company. Bank of the West does not control or guarantee Trusteer Rapport; makes no representations or warranties; and assumes no responsibility concerning Trusteer Rapport. Trusteer is solely responsible for customer service support and the performance and maintenance of Trusteer Rapport.