Already an Web Direct customer?

Trusteer Rapport is free and easy to download:

  1. Click the download button below
  2. Agree to the terms
  3. Download and install

Download Rapport

Not banking online yet? It's safe, easy and free to enroll.

Have questions?

Call Us

You can call (888) 389-8668 to get further information on your account.

Find a branch near you:

Fraud protection you can trust. Rapport works hard to keep your WebDirect business transactions safe and secure.


Online Threats

Trusteer Rapport helps protect your WebDirect transactions from two of the most prevalent online threats: malware and phishing.

Malware is software that is unknowingly downloaded while browsing the web and can be used to obtain login credentials. Trusteer Rapport online fraud protection software locks all communication between your browser and WebDirect to help prevent any external forces from reaching your account.

Phishing is an illegal process of creating a fraudulent website in order to acquire a user's login credentials. Trusteer Rapport helps prevent phishing by verifying that your browser is connected to our secure WebDirect site before you enter any login information.

Computer Security

Anti-virus and other computer security tools are important. However, they do not protect your web browser, which is the communication link between your computer and WebDirect. Trusteer Rapport adds an additional layer of security by safeguarding your web browser while you surf the Internet and bank online.

* By clicking Download Now, you will be presented with a pop-up window indicating that you are leaving the Bank of the West website.

Bank of the West and Trusteer are separate legal entities, which are not affiliated with each other in any way by common ownership, management, control or otherwise. The content, availability and processing accuracy of their web sites and products are the responsibility of each respective company. Bank of the West does not control or guarantee Trusteer Rapport; makes no representations or warranties; and assumes no responsibility concerning Trusteer Rapport. Trusteer is solely responsible for customer service support and the performance and maintenance of Trusteer Rapport.