Press Release

Bank of the West and J.D. Power Sign Comprehensive, Multi-Year Agreement Focused on Enhancing the Bank-Wide Customer Experience
SAN FRANCISCO, CA | Nov 01, 2016

Bank of the West, a leading regional financial services company, and J.D. Power, a world leader in consumer data and analytics, today announced a new multi-year agreement to further enhance Bank of the West’s award-winning focus on customers.

Under the agreement Bank of the West will leverage J.D. Power’s customer data analytics platform and industry expertise to deliver real-time customer insights about the evolving needs of customers and how they want to engage across the Bank’s digital and physical channels. 

“Bank of the West has a long history of providing industry-leading service and earning our customers’ business year-after-year,” said Andy Harmening, vice chairman of Consumer Banking at Bank of the West. Starting our relationship with J.D. Power is a catalyst for our organization to further intensify our customer focus by understanding and addressing our customers evolving needs in the digital age.”

Dedicated to serving as a strong and knowledgeable financial partner to its consumer and business customers, Bank of the West is continuously focused on providing the outstanding service that customers expect and deserve.  J.D. Power was selected following an extensive due-diligence period for its customer experience advisory services and demonstrated understanding of the rapidly evolving financial services industry.

“Bank of the West has a strong reputation for its customer-focused approach and we are proud that they’ve chosen our firm to help them get to the next level of success in today’s highly competitive marketplace,” said Rocky Clancy, vice president of Financial Services at J.D. Power. 

Bank of the West continues to invest in delivering digital banking capabilities by working with local Bay Area technology partners, established service providers and leveraging the global capabilities of its parent BNP Paribas.

“Our team members share a common purpose, to deliver personal service and innovative solutions for our individual and business customers. Our relationship with J.D. Power further supports our focus on delivering local market expertise and service with the strength and support of our global parent, BNP Paribas” said Harmening.

Bank of the West has recently been recognized as one of America’s Most Reputable Banks by the Reputation Institute/American Banker; the Best Commercial Bank in the West and the Best Private Bank in the West by World Finance Magazine; one of the Top Digital Bankers of the Year by American Banker/Bank Technology News; and it received the 2015 Global Retail Banking Award for Best Mobile Banking Strategy. In 2016, parent company BNP Paribas was named World’s Best Bank by Euromoney.

About J.D. Power 
J.D. Power, headquartered in Costa Mesa, California, is a world leader in consumer data and analytics that has been representing the voice of the consumer since 1968. The company is known for its independent consumer surveys of product and service quality, customer satisfaction, and buyer behavior in more than a dozen industries including automotive, financial services, insurance, energy, and telecommunications. For more than forty years, J.D. Power has been listening to consumers and business customers, analyzing their opinions and perceptions, and refining research techniques and study methodologies to offer essential market intelligence. The company's quality and customer satisfaction measurements are based on responses from millions of consumers annually. Established in 1968 and headquartered in Costa Mesa, California, J.D. Power has 16 locations serving North and South America, Europe, and the Asia Pacific region.

About Bank of the West
Bank of the West is a regional financial services company headquartered in San Francisco with $82.6 billion in assets as of October 28, 2016. Founded in 1874, Bank of the West provides a wide range of personal, commercial, wealth management and international banking services through more than 600 branches and offices in 23 states and digital channels. Bank of the West is a subsidiary of BNP Paribas, which has a presence in 75 countries with more than 189,000 employees. To learn more about Bank of the West, visit About Us on

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Bank of the West Media Contact:
Michele Rene Scott
Vice President, Corporate Communications

J.D. Power Media Contact:
John Tews
Director, Media Relations

Corporate Headquarters

180 Montgomery Street
San Francisco, CA 94104


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