Due to increased call volume, hold times may be longer than usual. We appreciate your patience.

We’re here to help

If you've been impacted by the recent wildfires, the Bank of the West team wants you to know we are here to help you get through these extraordinarily challenging times. Our thoughts go out to our customers and all the impacted communities.  We are here to help, and may have programs and resources available to assist you.

Help with your consumer accounts
If you need assistance with your accounts or loans with us, please call 800-488-2265 (TTY 800-659-5495).

Help with your small and medium sized enterprise accounts
If you are a small business customer, and need assistance with your accounts or loans, please call 888-789-2345 (TTY 800-659-5495).

We are ready to discuss your situation and how we may be able to help.

Online and mobile banking
Our Online Banking tools are a great way to stay connected with us. You can contact us, and do many of your day-to-day banking transactions quickly and conveniently through our online banking and mobile app. You can download our mobile app through from the Apple App Store or Google Play1. Or sign-in to Online Banking here.

Helpful resources:

FEMA Guide: After the Fire – Returning to normal – A great guide that can help you know the steps to recovering after a fire disaster

Red Cross Guide: Picking up the Pieces after a Fire — Tips and resources for the road to recovery

Legal information and Disclosures

1Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST (25978) for help. Availability of Mobile Banking may be affected by your mobile device's coverage area. Apple, the Apple logo, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.

Investment and Insurance Products:

  • NOT FDIC INSURED
  • NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • NOT A DEPOSIT
  • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY