A Message from CEO Nandita Bakhshi


To our valued customers,

COVID-19 is disrupting every facet of life worldwide, and my heart and best wishes go out to all those who have been affected. In this time of global uncertainty, we remain resolute in helping customers who are unsure what this means for themselves, their families or their business.

Life isn’t stopping, neither are we
We understand the important role that we play in people’s personal lives, in the community, and in the economy. In short: we’re available and open to meet your financial needs.

Bank at a (social) distance
For the safety of our team members and customers, we strongly encourage you to do your banking remotely. You can use our Online and Mobile Banking for many of your needs.

Use Online Banking to see balances, send money and pay bills, or use our Mobile app to do your banking, including depositing checks by simply taking a picture. If you need to visit us in person, rest assured that we are following the guidance of the Centers for Disease Control (CDC) in order to keep everyone safe. Some branches have drive-through service, by-appointment visits, or social distancing entrance protocols. Please visit our locations page for the latest updates in your area.

There are resources for you
You can find the most current information about Bank of the West and COVID-19 by visiting our Here to Help site. Please also be aware that cyber fraud may be on the rise, so protect yourself from Coronavirus related scams.

We’ll get through this together
While the current pandemic circumstances are in many ways unique to most generations experiencing it right now, we as a global society have been through—and survived—various extended periods of uncertainty and challenge throughout history. And we will do it again.

As a Bank, we too have weathered a variety of storms over the past 140 years, and we’re prepared to meet the financial needs of our customers through this latest one. As part of BNP Paribas, the world’s 7th largest bank operating in 71 countries, we have been in close contact with our colleagues around the world to mobilize and share knowledge and resources, in order to better serve our communities.

We’re stronger as a community
This time of shelter-in-place for me personally has been a time to both take immediate action, and to reflect. I’m proud of the quick decisions our local and global teams have made to help our customers, communities, and each other. I speak for all of our Bank of the West employees across the nation when I tell you this: we’re here to serve, we’re here to help, and you can count on us today, tomorrow and well into the future.

Stay healthy and stay safe,

Nandita Bakhshi
President & CEO
Bank of the West