Due to increased call volume, hold times may be longer than usual. We appreciate your patience.

We're here to help

If you are impacted by the recent storms, the Bank of the West team wants you to know we are here to help you get through these extraordinarily challenging times. Our thoughts go out to our customers and all the impacted communities. We are here to help, and may have programs and resources available to assist you.

Consumer and Auto Loan Clients
If you need assistance with your consumer loans with us, please call 800-653-0347 (TTY 1-800-243-3468), or send us an email.

Home Equity Line of Credit Clients
If you need assistance with your Home Equity Line of Credit, please call 800-827-7500 (TTY: 800-659-5495).

Mortgage Clients
If you need assistance with your Mortgage, please call 800-435-1912 (TTY 800-659-5495).

Commercial Banking Clients
If you need assistance with your Commercial Banking accounts or loans, please call 800-400-2781 (TTY 800-487-1443).

We are ready to discuss your situation and how we may be able to help.


Digital Banking Resources

Our Online Banking tools are a great way to stay connected. You can communicate with us and do many of your day-to-day banking transactions quickly and conveniently. Download our mobile app through the Apple App Store or Google Play1, or sign-in to Online Banking here.


Disaster Assistance

FEMA Disaster Assistance
To apply for disaster assistance visit DisasterAssistance.gov or call 1-800-621-3362. You can also download the FEMA app to connect with them.

Legal information and Disclosures

1Wireless carriers may charge fees for text transmissions or data usage. Message frequency depends on account settings. Text HELP to BKWST (25978) for help. Availability of Mobile Banking may be affected by your mobile device's coverage area. Apple, the Apple logo, iPhone, iPad, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google LLC. Google Play is a trademark of Google LLC.

Investment and Insurance Products:

  • NOT FDIC INSURED
  • NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • NOT A DEPOSIT
  • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY